POLICIES AND SHIPPING TERMS AND CONDITIONS

ORDERING
PRICING
MINIMUM WEB ORDER
SHIPPING
BREAKAGES
SHORTAGES
BACK ORDERS
RETURNS
PAYMENT POLICIES

ORDERING
 
You can order on-line or
By Fax         0033 555 80 68 16
By Phone     0033 555 80 73 93
Order Line    0033 555 80 34 34

PRICING
 
Prices and case sizes are subject to change in accordance with our current manufacturers policies.If you wish to be notified of any changes before your order is shipped please indicate on your order in the comments box or special instructions section before submitting your order.

MINIMUM WEB ORDER
 
The minimum wholesale website order is 75.00 EUROS  or  50.00 GBP
 
SHIPPING
 
On all orders shipping cost is 10% of the product cost so spent 200.00 shipping is 20.00
 
We offer FREE SHIPPING to all our Wholesale Clients. Orders over 750.00 Euros or 500.00 GBP are shipped FREE at all times
 
We use overground services by GLS throughout Europe and shipping is normally
3 working days. On the label it will show how many parcels are in your consignment. If 4 Parcels have left  each parcel will have a reference number ie.  1/4 2/4 3/4 4/4. Please check all parcels are present when your order arrives. If one is missing using this coding we can see which parcel is missing and we can track it.
 
We do not operate a pallet service within Europe unless the Wholesale order is over 1500.00 Euros or 1000,00 GBP and pallet service is requested. Pallet service normally takes 5 working days.
 
Shipping to the Far East and Central Asia is by Pallet Service Only and we would send you a quote for the Shipping Costs prior to dispatch.
 
DAMAGES
 
All damages must be reported within 5 days of Reciept of your Goods. So please check all parcels when they arrive. Damaged items will be credited to your account but we may ask you to send pictures of damaged items by return.
 
SHORTAGES
 
If an item appears on your Invoice and is not present please report the shortage straight away we use a scanning system so can track every item within the warehouse and packing areas.
 
BACK ORDERS
 
If we are out of stock of any Bisque Item and it appears on your Invoice as a non sale. WE DO NOT OPERATE a back order system you will have to re order next time you order from us.
 
RETURNS
 
We will only accept returns of any Bisque Items if there is a Manufacturing Problem and we will pay for the cost of Shipping back to our Warehouse. If you wish to return items because you do not like them then you will be charged for the shipping  costs.
 
PAYMENT POLICIES
 
Invoices can be in STERLING (if PRE arranged with our office.)
or in EUROS for our UK Clientel.
EUROS only for any other Country.within the European Union
 
All payments are made by Credit Card at time of Dispatch untess Credit Terms have been arranged prior or other payment method agreed
 
Clients who have 30 Day Credit Facilities must have a valid CREDIT CARD registered with us and agree that the payment can be deducted at 30 days.
 
Clients who are registered with us from the UK can also pay by STERLING CHEQUE if pre arranged .
 
Clients who recieve any form of DISCOUNT applied to their INVOICES, this discount will be removed if the |Invoice is not paid by the due date.